Refund policy
30-Day Money Back Guarantee: At Venom Perfume, we stand behind the quality of our products and want you to be satisfied with your purchase. Therefore, we offer a 30-day money-back guarantee on all eligible orders. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund.
Eligibility for Returns: To be eligible for a return and refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Initiating a Return: To initiate a return, please contact our customer support team at info@venompheromoneperfume.com within 30 days of receiving your order. Provide your order number and details about the item you would like to return. We will guide you through the return process and provide you with a return authorization.
Order Address Policy
Please ensure that you provide the correct shipping address when placing your order.
- Incorrect Address: We cannot refund orders that are shipped to an incorrect address provided by the customer.
- Address Changes or Cancellations: You have 24 hours from the time of purchase to update your address or cancel your order. After this timeframe, the order will be processed and shipped to the address provided.